Privacy Policy

Our Commitment to Privacy

At Fluffwalk, we understand that your privacy is important. This policy explains how we collect, use, and protect your personal information when you use our pet walking platform.

Information We Collect

Personal Information:

• Name, email address, and phone number
• Home address for walk scheduling and walker matching
• Payment information (processed securely through third-party providers)
• Profile photos and pet photos

Pet Information:

• Pet names, breeds, ages, and photos
• Health information and special care instructions
• Behavioral notes and preferences
• Veterinary contact information

Usage Data:

• Walk history and GPS tracking data
• App usage patterns and preferences
• Communication between pet parents and walkers
• Photos and updates shared during walks

How We Use Your Information

We use your information to provide and improve our services:

• Service Delivery: Matching you with suitable walkers, scheduling walks, and facilitating communication
• Safety & Security: Verifying walker identities, tracking walks for safety, and emergency contacts
• Payment Processing: Handling secure transactions between pet parents and walkers
• Customer Support: Responding to inquiries and resolving issues
• Platform Improvement: Analyzing usage patterns to enhance user experience
• Communication: Sending important updates, safety alerts, and promotional content (with your consent)

Information Sharing

We only share your information in specific circumstances:

With Walkers:

• Pet information necessary for safe, effective walks
• Your contact information for walk coordination
• Address information for walk location

With Service Providers:

• Payment processors for secure transactions
• Background check services for walker verification
• Cloud storage providers for data backup
• Customer support tools

Legal Requirements:

We may disclose information when required by law, to protect safety, or to defend our rights.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Secure access controls and authentication
• Employee training on data protection practices
• Incident response procedures for potential breaches

Your Privacy Rights

You have several rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, contact us at privacy@fluffwalk.com

Children's Privacy

Fluffwalk is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

International Users

If you're using Fluffwalk from outside the United States, please note that your information may be transferred to and processed in the US. We ensure appropriate safeguards are in place for international data transfers.

Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of significant changes via email or through the app. Your continued use of Fluffwalk after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us: